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Credits are bought in advance in U.S. dollars through Stripe. Before every render you see a quote in credits and approve it first. Monthly plans (Starter, Pro, Studio) renew each month until you cancel. Details are in the Credits and Refund Policy and on the pricing page.

Credits are used only after you approve a quote, and your balance never goes below zero. Pack credits don't expire while your account is open. Unused monthly plan credits roll over for one month, then expire.

If an approved render fails and no video is produced, the credits go back to your balance automatically. Completed renders are not refundable. For other cases, such as an unused credit pack, read the Credits and Refund Policy and send us a message below with the topic "Refund request."

Sign in to the studio, open "Account and billing," and choose "Manage billing / cancel plan." Cancellation takes effect at the end of your current billing month, and the current month is not refunded.

In the studio, open "Account and billing" and use "Delete my account." You'll type a confirmation phrase. It cancels your plan right away and permanently deletes your profile, uploads, boards and videos. Payment records we must keep for taxes stay, without your name or email. See exactly what is deleted and kept. Can't sign in? Message us with the topic "Privacy request."

Read the Privacy Policy. We don't sell personal information. To ask for a copy of your data or a correction, message us with the topic "Privacy request."

If a render is running much longer than normal, we review it, and if no video was produced we return the credits. Tell us the date and what you asked for using the form below.

See our human producers or request a quote.